Eddie Smith
University IT Support Technician
Education
Colston’s School, Bristol
10 O-levels, 2 A-levels, 1 AO-level
Professional Training
CPC
ECDL
PTLLS
ITIL Foundation
Employment
2016 – present
IT Technician, University of Exeter
IT Lead for the School of Sports and Health Science. Specification, commissioning and maintenance of IT equipment and software, Win 7, 8, 10, Mac and Linux. Print, telephony, VOIP, VPN, video conferencing, network storage and virtualisation. DHCP network troubleshooting, specialist lab equipment. Use of Call Management system, AD, SCCM and group policy. Experience of Docker, Azure, AWS, HPC, GIS, Robotics.
2014 – 2016
IT Technician, University of the West of England
First line IT Support in the Faculty of Environment and Technology, with special responsibility for maintenance of printers and plotters
2013 – 2014
Clerical Assistant, Legal Services Department, Bristol City Council
Preparing and delivering court papers, including e-bundles. Dealing direct with law firms and the courts. Supporting the introduction of dictation software.
2008 – 2014
Administration roles at UWE and Bristol City Council. Includes work in the Law School at UWE, leading the online assessment pilot,
Prior to 2008
Over 20 years in the transport industry, including depot management in Swindon, Cardiff and Bristol. Setting budgets, line managing staff, negotiating and reviewing contracts with customers and suppliers. Trained in employment law, health and safety, and transport law.
Other Experience
Army Reserve; Sandhurst, Basic Instruction Techniques course, Physical Training Instructor. Chair of school governing body.
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